Terms of Service
Effective date: 1 January 2026
These Terms of Service set out the terms on which Calmfieldcross Ltd provides advisory services and operates this website. By accessing or using our website, or by engaging Calmfieldcross for advisory services, you agree to be bound by these Terms. If you are entering into an advisory engagement, a separate engagement letter will describe the specific scope, fees, deliverables and timelines. Where there is any conflict between these Terms and an engagement letter, the engagement letter will prevail to the extent it expressly addresses the conflict. These Terms cover website use, enquiries, proposals, diagnostics and other pre-engagement communications, and the baseline expectations for client engagements where an engagement letter is not otherwise agreed. If you do not accept these Terms, please do not use our website and refrain from instructing our services.
Scope of services and engagements
Calmfieldcross provides corporate finance advisory, diagnostics, and implementation support. Engagements begin with an agreed scope documented in a written engagement letter that describes services, deliverables, assumptions, timelines and fees. Where we provide a short diagnostic or proposal via the website that will be followed by a formal engagement, the diagnostic is provided for informational purposes and does not itself create a binding advisory contract unless an engagement letter is signed. We provide professional advice based on information you supply; you remain responsible for ensuring the accuracy and completeness of that information. Our recommendations are based on the facts and assumptions available at the time. Implementation, regulatory compliance and execution risks remain with the client, and we will identify those risks and propose mitigation measures as part of our work. We reserve the right to decline or suspend services where conflicts exist, information is withheld, or there is significant reputational or legal risk.
Fees, invoicing and payment
Fees for advisory services will be set out in the engagement letter and may be fixed, time-based, milestone-based or include success fees where agreed in writing. Unless otherwise stated, all fees are exclusive of VAT or similar taxes and of third-party disbursements. We invoice in the currency stated in the engagement letter and expect payment within the agreed period. Where payment terms are not observed we reserve the right to suspend further work until accounts are current. In certain circumstances, such as late payment, we may charge interest at a reasonable rate in accordance with applicable law. You agree to provide any reasonable information needed to invoice appropriately. Estimates provided in proposals are not guarantees of final cost unless explicitly stated. Additional work outside the agreed scope may be subject to additional fees agreed in writing before the additional work begins.
Confidentiality and data handling
We treat client information as confidential and will not disclose it except as permitted in the engagement letter, to our professional advisers, or where required by law. We may request access to financial, operational and governance information necessary to perform our services. We will use reasonable measures to protect confidential information and to ensure that personnel and subcontractors who access such information are bound by confidentiality obligations. For pre-engagement communications made through the website, we handle personal data in accordance with our Privacy Policy. Where you provide confidential information, you must ensure that you have the authority to share it and that sharing does not breach any third-party obligations. We may anonymise and aggregate non-sensitive information for internal analysis and to improve our services, ensuring that no individual client can be identified from the aggregated data.
Intellectual property and deliverables
Unless otherwise agreed in writing, Calmfieldcross retains ownership of methodologies, templates, models and intellectual property used or developed in delivering services. We grant clients a limited, non-exclusive, non-transferable licence to use deliverables for internal business purposes only. Clients must not redistribute, publish or permit third parties to use our proprietary tools or templates without prior written consent. Where deliverables incorporate third-party content or software, your use of that content is subject to the third party's licence terms. If the client requires assignment of IP rights, this may be negotiated and documented in the engagement letter and may be subject to additional fees. We will not include any material in deliverables that infringes third-party rights and expect clients to notify us if they believe any deliverable contains third-party content requiring permission.
Limitation of liability and indemnity
To the fullest extent permitted by law, Calmfieldcross's total aggregate liability arising from or connected with these Terms or any engagement is limited to an amount equal to the fees paid to us for the specific engagement that gives rise to the claim in the 12 months preceding the claim. We do not exclude liability for death or personal injury resulting from our negligence or for other liabilities that cannot be excluded by law. You agree to indemnify Calmfieldcross against liabilities arising from your breach of these Terms, your negligent or unlawful acts, or from inaccuracies in information provided to us. Our advice is based on information provided by you and on our professional judgement. You acknowledge that outcomes depend on many factors outside our control and that no assurance can be given as to future results. Clients should consider seeking legal, tax and other specialist advice as required before implementing recommendations.
Governing law and dispute resolution
These Terms and any engagement shall be governed by and construed in accordance with the laws of England and Wales. The parties agree to attempt to resolve disputes amicably through good faith negotiations. If negotiations fail, the courts of England and Wales shall have exclusive jurisdiction to settle disputes arising under these Terms or any engagement. Before initiating formal legal proceedings, the parties will consider mediation or other alternative dispute resolution mechanisms. Nothing in this section prevents either party from seeking urgent injunctive or other interim relief in any competent court. If contractual terms differ in a signed engagement letter, those terms shall govern disputes related to that engagement to the extent they expressly address dispute resolution and jurisdiction.
Changes, severability and contact
We may update these Terms from time to time to reflect changes in law, our services, or business practices. Updated Terms will be published on this page with an updated effective date. Continued use of our website or continuation of services after publication of changes constitutes acceptance of the updated Terms. If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable and the remaining provisions will remain in full force. For questions about these Terms or to contact us about an engagement, email [email protected] or write to Calmfieldcross Ltd, 12 Cornhill, London, EC3V 3ND, United Kingdom. Phone: +44 20 7946 0958.